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At Paw Libra we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.

RETURNS / EXCHANGES

All of our custom made products are created fully or in part based on information specific to each individual customer thus have no resell value. As a result, we will NOT ACCEPT the return of such products unless they are damaged. In such case, please make your claim within 10 days of receiving your products by emailing us at: customer@pawlibra.com and attach the photos of products as well as proof of purchase.

For custom made products, you are allowed to make changes to your order (e.g. changing the size, color, uploaded photos etc.) or cancel your order within 24h. In those cases, please write an Email to our support at customer@pawlibra.com. 

CANCELLATIONS

If you need to cancel the transaction, please feel free to contact us at customer@pawlibra.com within 24 hours after your purchase. Normally, we will start to design and produce your customized product 24 hours after your order is placed. Your order cannot be canceled or refunded once it has been shipped.

REFUND POLICY 

All items are handcrafted and customized with care, therefore, we don’t accept refund on the products unless the fault was ours (e.g. the customized name/photo is wrong, the size/color is wrong, damaged upon arrival). If a refund is applicable, please send us an email to customer@pawlibra.com.